How to cancel a purchase (before receiving the product)?
How to cancel a purchase (before receiving the product)?
- If a contract has been signed, the customer must contact LMT in writing via the My LMT section Saziņa (Correspondence).
- If the product was purchased for the full price, the buyer should send an e-mail to [email protected]. The customer will receive confirmation of the changes via e-mail along with information about the refund.
- If the purchase has been placed but not yet handed over to the courier and you wish to change purchase details (such as color, model, contact information, etc.):
- open the link in the purchase confirmation e-mail;
- in Step 5 (Līgums (Agreement)) of the purchase status page, click “Atsaukt pirkumu” (Cancel purchase);
- create a new purchase in the LMT e-store. - If payment has already been made or the purchase has been handed over to the courier, you can cancel the purchase by sending an e-mail to [email protected] (be sure to include the purchase number in your message). You will be contacted regarding the refund.
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