The solution provides functions that facilitate your everyday business and can create additional added value – call routing, call interception groups, internal and external numbers, IVR system, call records, analysis of call centre workloads and missed calls, as well as transparent reports for management about the entire system.
Options
Configuration of internal and external numbers
Short numbers for communication within the company
It is possible to specify the same external number for several users
Call routing
Call transfer
Call pick up groups
Parallel calling – the call arrives to several numbers at the same time
Forwarding of incoming calls on certain dates and time intervals (e.g. outside working hours)
Call processing
Making calls from the app (Softphone)
IVR – interactive voice communication
Call queues – prioritizing incoming calls or automatically playing a notification
Automatic forwarding of all calls to mobile numbers in case of system failure
Call records and reports
Storage of call records
Volume of incoming and outgoing calls – in terms of employees, dates and status
Information about missed calls that were not answered during the day
Other options
Electronic fax transmission
Answering machine with email messages
Important
IP telephony service requires an internet connection that meets several parameters.
The minimum amount of data channel for IP telephony is 100 Kb/s (for one conversation channel).
Amount of packet loss no more than 0.1%.
Packet delay time (round trip time, measured by PING) not higher than 60 m/s.
Servicing
Monthly subscription fee includes
IPPBX user service by telephone (second level support)
Remote diagnosis and prevention of damage
Remote configuration change
Outings – for damage prevention
IPPBX software updates (the client's current IPPBX configuration is reserved and in case of damage, the system can be promptly restored from the backup file)
Service and response time SLA (Service level agreement)
On working days (Monday to Friday from 8:30 a.m. to 6:00 p.m.), response time – 4 working hours
Response time outside working hours – 8 working hours
Changes in IP telephone switchboard (IPPBX) configuration are made during working hours, response time – 3 working hours. Making changes that will require longer working hours will be agreed in advance with the management of the company.
Costs
Local calls*
Directions | Elektronic communication networks | €/min |
LMT closed group of users | Mobile and fixed | 0.00 |
LMT | Mobile | 0.03 |
LMT | Fixed | 0.025 |
Tet | Fixed | 0.025 |
Other landline network operators in Latvia | Fixed | 0.055 |
Tele2 and Bite Latvija | Mobile | 0.04 |
Other mobile network operators in Latvia (except Camel mobile) | Mobile | 0.09 |
* Calls to premium rate numbers are not available
International calls
Group | Countries in the group | Foreign electronic communication networks | €/min |
Group 1 | 26 EU countries (excluding Latvia) + Iceland + Great Britain + Norway + Switzerland + Turkey | Fixed Mobile | 0.035 0.10 |
Group 2 | Albania, Andorra, Bosnia and Herzegovina, Faroe Islands, Guernsey, Gibraltar, Isle of Man, Kingdom of Jersey, Liechtenstein, Macedonia, Monaco, Montenegro, San Marino, Serbia | Fixed Mobile | 0.22 0.22 |
Group 3 | CIS countries (except Azerbaijan and Belarus, which are in Group 4) + Australia + New Zealand | Fixed Mobile | 0.10 0.16 |
Group 4 | Azerbaijan and Belarus | Fixed Mobile | 0.20 0.25 |
Group 5 | Bermuda, Canada, China, India, Israel, Mexico, USA | Fixed Mobile | 0.06 0.06 |
Group 6 | Central and South American countries (except Cuba, which is in Group 8), as well as the Near and | Fixed Mobile | 0.25 0.25 |
Group 7 | African and Asian countries (except India and China, which are in Group 5, as well as North Korea, which is in Group 8) | Fixed Mobile | 0.33 0.33 |
Group 8 | Other countries and territories | Fixed Mobile | 0.70 0.70 |
Group 9 | Belgium Premium, Czech Republic Premium, Estonia Premium, France Premium, Great Britain Premium, Greenland, Ireland Premium, Slovenia Premium | Fixed Mobile | 0.45 0.45 |
Satellites 1 | – | – | 1.80 |
Satellites 2 | – | – | 2.70 |
Satellites 3 | – | – | 4.30 |
Service fees
SIP line | A SIP line is provided with an encrypted communication channel and consists of one or more simultaneous conversations channels. The access network for providing a SIP line is the internet. The signal on the internet is transmitted by SIP (Session Initiation Protocol) protocol. | |||||||||||||||||||
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IP PBX | Service, within the framework of which LMT IP PBX devices and their software*** are installed and maintained for the customer, providing connection to up to 25, 50 or 100 workstations. | |||||||||||||||||||
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Important
Before using LMT services, please read the data processing information provided by LMT. As a data controller, LMT pays the greatest attention to these issues. As part of the services provided by LMT, we process data only in the necessary amount and period, which results from the nature of the service and the requirements of the binding laws and regulations. As part of the "IP Telephony" service, basic data can be processed, such as connection number, etc., as well as electronic communications metadata, including load data – information related to the provision of electronic communications services. The purpose of the data to be processed is to carry out the execution of the selected service, including ensuring the related quality, payments and solving the reported issues, if they arise, as well as the execution of the binding laws and regulations. The basis of data processing is the requested LMT service and the implementation of related laws and regulations. Such processing is a prerequisite for the execution of the transaction, and failure to provide data may partially or completely delay or terminate the provision of the transaction. With regard to his or her data, the LMT customer has the right to exercise the rights set forth in the laws and regulations. More information about LMT data protection and rights in the field of data processing is available in LMT Privacy Policy.
The current catalogue of IP telephony devices is available here.
In order to ensure the best possible customer experience and more complete possibilities of using LMT services, during the use of services LMT can contact you (by phone, by sending a text message, e-mail or a message in the internet browser) about issues of service administration and use.
** Installation and initial configuration of the service type at one address, regardless of the number of installed conversation channels.
*** Maintenance includes: IP PBX user service by telephone, remote fault diagnosis and prevention, trips to perform fault prevention work, remote configuration change at the customer`s request, regular updating of the IP PBX software with the current version.
**** In case of different configuration of devices, installation and subscription fees must be negotiated individually.
All charges in €, excl. VAT.