Questions and answers
Why is the 3G network being shut down?
Since voice transmission VoLTE technology is available on the 4G network, you no longer need to transfer a user from a 4G network to a 3G network to make or receive a voice call. This reduces call set-up time and improves call quality, as well as eliminate potential issues that may arise when switching from 4G to 3G. By staying connected to a 4G LTE data connection during a call, the available data transfer speed is much higher than in the 3G network.
What will 3G shutdown change in my daily routine?
The devices support a number of network technologies for voice and data communications, so most users won’t notice the change. In case of problems, we will examine the situation of each customer individually.
How will 3G shutdown affect the devices I use every day?
The devices will automatically select the available and appropriate network technologies: 2G or 4G VoLTE for voice communications and 4G (LTE) or 5G – for data.
Why do I have a slower internet now?
The device may be receiving poor quality 4G. It is necessary to check the strength and quality of the received signal.
Will there be changes throughout Latvia?
The closure of 3G services and the network will be gradual to ensure a smooth transition for our customers. We will start this process where there is the smallest 3G data transmission and where there is already good 4G, 5G, and 2G coverage is also available.
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