How to package and send devices

The device must be sent to LMT within 14 days after submitting the application. Shipping costs are covered by the customer.


14-day right of withdrawal

  • The device must be returned in full, without any signs of use (charging cable, adapter, charger, headphones, etc.).
  • The device must not be brokern, cracked, or have any mechanical damage.
  • The device must be returned in its original packaging and securely packaged for safe transportation to avoid damage. We recommend considering insurance for the shipment.
  • Upon receiving the shipment, we will inspect the device under video surveillance to ensure its meets the return conditions. After inspection, we will process the refund.
  • If the device does not meet the return conditions, we will offer to cover the damages, send it for repair, or return it to the customer.


Termination of an Open Agreement

  • The device must be returned in full, including packaging and accessories). It may show signs of wear, but this reduces its value. If the device has significant defects or is missing components (e.g., a charging cable), a fee may be charged.
  • The condition of the device  will be assessed upon receipt. If the device does not meet the return conditions (cracks, damages), the agreement cannot be terminated until the defects are rectified.


Termination of Internet for Home, Smart TV agreement

  • The device must be returned in full, including packaging and accessories. It may show signs of wear, but this reduces its value. If the device has significant defects of is missing components (e.g., network cable, TV remote router back cover), a fee may be charged.
  • Included in the package:
    - Internet for Home (lv, pdf)
    - Smart TV (lv, pdf)


Shipping address

LMT e-store
Rēzeknes iela 5A, Rīga, LV-1073
recipient's phone 29248568 (for service provision)

In the case of a 14-day right of withdrawal, include the note: Remote purchase withdrawal right.

In the case of terminating the Open agreement, include the note: Termination of the Open Agreement. 

In the case of terminating the Internet for Home and Smart TV agreement, include the note: Termination of the Internet for Home / Smart TV Agreement.


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