What to do if the internet on your router is not working properly?

If your internet connection has been working properly until now, we recommend restarting the device by disconnecting it from the power source. This often fixes the problem.

Please ensure that the device is turned on and that the indicator confirms a network connection (see the user manual).

Next, check the connection on other devices. 

•    If there is no connection on any device, the router is likely at fault.

•    If other devices connect successfully, the problem is with the device itself.