If you have any questions or problems, please do not hesitate to contact us:

LMT 24/7 toll-free Infoline 80768076
e-mail info@lmt.lv
Any LMT Customer Centre
Contact details of the LMT e-store

Our Customer Service Representatives will assist you!

To understand the substance of the matter, find the most efficient solution and ensure excellent customer service, and the protection of LMT interests, conversations with the LMT Infoline Customer Service Representatives will be recorded and kept for further reference. These recordings may be used during complaint review procedures and serve as evidence during dispute resolution between the LMT and our customers.

Any customer shall have a right to approach the LMT to inform about non-compliant goods or services. LMT will send a reply to written requests by the deadline indicated in the law. In all other cases LMT will reply within one month from the receipt of the claim if no investigation is required. All disputes that may arise between the LTM and a customer shall be settled by negotiation, if the respective customer has lodged a written request. If no agreement is reached, the dispute shall be settled pursuant to the law. In addition, the customer may rely on his or her right to approach an out-of-court settlement officer that is included in the list available on the homepage of the Consumer Rights Protection Center: ptac.gov.lv (lv), including in case of any issues related to electronic communications services contact the Public Utilities Commission: sprk.gov.lv, or to use the European SIT platform pursuant to the EU Regulation No 524/2013 with regards to goods and services purchased online: https://webgate.ec.europa.eu, whereas for personal data issues address the Data State Inspectorate.

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